Improve Communication & Information Sharing in Healthcare

Healthcare & Life Sciences Industry Solutions

We help healthcare & life science companies create seamless and intuitive business processes by building innovative technology solutions for their organizations. We leverage solutions such as Predictive Maintenance, Nursing Informatics, Healthcare Bot, Healthcare Interoperability, and many more, allowing for data-driven processes that improve how medical staff can care for patients and clients. 

Healthcare is becoming ever more dependent on devices and machines in the process of care. This requires critical equipment to be running at peak efficiency and utilization to realize not just their return on capital investments but potentially save lives. These assets could range from beds, stretchers, vital monitoring to elevators - that cost millions - down to everyday applications like the nurses monitoring station. Healthcare providers face high operational risk due to unexpected failures and have limited insight into the root cause of problems in complex systems.

Predictive maintenance (PdM) is a popular application of predictive analytics that can help in several industries achieve high asset utilization and savings in operational costs. Spyglass MTG leverages Azure Data, Power BI and AI services to prepare, build and train, deploy and integrate predictive scenarios into your operational workflows.

Healthcare providers are under more pressure than ever to meet market demands. The cost dynamics of healthcare are changing, driven by increased life expectancy, the pervasiveness of chronic illnesses and infectious diseases, and improvements in defensive medicine practices. Shortages in physician and nursing staff, coupled with a continued demand for high-quality medical service, pressure healthcare providers to seek new methods to keep pace. When it comes to staying ahead in healthcare, relying on existing methods is a stagnating, sometimes even fatal, mistake. Despite being inundated with data from multiple systems, facilities, and service lines, IT departments must deliver agile and informative solutions. Tight budgets, inefficient manual processes, and lacking accountability only heighten this difficulty. By leveraging Azure Analytics Services, Spyglass MTG can help your organization rise to the challenge of better planning, performance, and vision. With a modern analytics platform we can unlock siloed data trapped in multiple applications, transform it into useful, relevant information, and turn your data into actionable insights that will help deliver high-quality healthcare at a fraction of the cost than other cloud providers.

AI plays an ever increasing role in bot-to-people interactions. Whether you want to make a dinner reservation at a restaurant, or simply ask for information about a store over the phone, a bot can help you to accomplish many tasks in more natural ways. Sophisticated conversational AI agents now allow users to interact with a wealth of services such as natural speech language or enhanced chat styles. For instance, Speech enabled bots can overcome speech recognition barriers such as speaking style, vocabulary and background noise, and can also responding to the user in a natural, familiar voice as well.

Spyglass MTG leverages the Microsoft Healthcare Bot service to empower healthcare organizations with an AI-powered, compliant, conversational healthcare experience at scale. The service combines built-in medical intelligence with natural language capabilities, extensibility tools and compliance constructs, allowing healthcare organizations such as Providers, Payers, Pharma, HMOs, Telehealth to give people access to trusted and relevant healthcare services and information.

Healthcare Interopabiity has always been challenging. Legacy HL7 data formats, communication channels and PHI regulations typically leave Healthcare platforms disconnected and siloed leading to disjointed communications during the process of care. Build a simplified data management solution for protected health information (PHI) on Azure. With this solution we can quickly connect existing data sources, such as electronic health record systems and research databases, in a secure and connected manner. This solution creates new opportunities with analytics, machine learning, and actionable intelligence across your health data.

Modernizing your portfolio of on-premises applications can enable you to gain strategic advantage and reduce costs. Adopting cloud techniques, such as microservices containerization using Docker and Kubernetes, enables the business to rapidly innovate and scale.

Getting input from employees on corporate ideation is critical, and the innovation hub facilitates that process. How can we reduce patient slips and falls? How can we speed up patient throughput in the ER? How can we reduce insurance claim rejections? Can we introduce other creative ideas to reduce the incidence of adverse drug reactions or side/site medical errors. These are the types of questions that the innovation hub can facilitate. 

Health, Safety, and Environment covers the processes and procedures that your organization will use to protect its employees, the public, and the environment. Ensuring employees have access to the latest policies and procedures is essential to ensuring the safe operations of the facility. Enabling employees to report issues, such as equipment failures in the laboratory or chemical spills in the manufacturing facility, as quickly and accurately as possible enables the organization to effectively remediate the issue and create a Corrective and Preventive Action (CAPA) plan. Documenting hazards in the environment, the risk it represents to the employees or the public and steps the organization is taking to minimize the risk is all part of the Risk Management process. Managing and documenting risk is an essential part of the HSE toolset. Providing reporting on critical events, CAPAs, and other key performance metrics is essential to ensuring a safe workplace. Office 365 and the Power Platform provide the tools to build a cost effective HSE platform that meets your unique needs.

Case Study

For a large hospital, we worked to provide a patient and bed management dashboard application to help improve their day-to-day processes. We provided a custom-developed solution that presents very near-real-time patient and bed schedule data for each cardiovascular clinical unit and for physicians individually by consolidating information from 5 different applications. This new application ensures the availability of critical patient information in a single integrated view. It also allows on-demand inspection of individual patient details. This application provides physicians the ability to see their own patients and procedures ‘at a glance.’ It is easily accessible via multiple access points: wall-mounted touch screens, desktops, laptops, and tablet devices, so it is a very convenient and efficient solution for this hospital. The application we developed for this large hospital utilizes the latest ASP.Net Web Development and adaptive display methodologies: REST Services, MVC, and Client-side rendering.

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