Engage Firstline Employees & Improve Collaboration

Research has shown that increasing customer retention by 5% can lead to increased profits of 25% to 95%. Spyglass MTG leverages Azure AI Services to cross-sell/up-sell, derive customer relationship quality, build market segment analysis, and generate demand forecasting, lead generation, analyze customer sentiment, build new customer loyalty, drive top line revenue growth and margin improvement with behavioral analysis of the consumer to drive more relevant offers and recommendations, and implement personalized marketing and personalized pricing and promotions. Understanding and analyzing your brand’s Customer Lifetime Value is the key to unlocking insights that can help you increase your customer loyalty and profitability.

Businesses require critical equipment to be running at peak efficiency and utilization to realize their return on capital investments. These assets could range from aircraft engines, turbines, elevators, or industrial chillers - that cost millions - down to everyday appliances like photocopiers, coffee machines, or water coolers. Businesses face high operational risk due to unexpected failures and have limited insight into the root cause of problems in complex systems.

Predictive maintenance (PdM) is a popular application of predictive analytics that can help businesses in several industries achieve high asset utilization and savings in operational costs. Spyglass MTG leverages Azure Data, Power BI and AI services to prepare, build and train, deploy and integrate predictive scenarios into your operational workflows.

There are 2.7 billion firstline workers around the globe, and only 13% of them feel engaged at work. Modern SharePoint intranets help connect them, and Windows 10, Azure AD, and EMS make that connection secure! Information can be staged with Sunrise and Sunset dates, and all presented through Modern SharePoint interface.

By enabling firstline employees to use shared devices, manufacturing organizations can reduce costs and increase security. Most manufacturing employees take a shared device each morning to use at their workspace for the day. Reducing the number of devices that are in use allows a manufacturer to save money not just on physical devices but also on licensing costs. At the same time, this allows them to reduce their security threat surface. Leveraging modern cloud services, such as Microsoft Intune and enterprise mobility and security, combined with Widows 10 Hello and FIDO2 effectively enables the organization to manage Windows 10 devices that can be shared by multiple users for their shift or workday.

Event and Incident Reporting covers the processes and procedures that your organization will use to protect its employees and the public. Ensuring employees have access to the latest policies and procedures is essential to ensuring the safe operations of the facility. Enabling employees to report issues, such as a burnt-out light bulb or leaking fridge, as quickly and accurately as possible enables the organization to effectively document and remediate the issue in an appropriate time frame. Office 365 and the Power Platform provide the tools to build a cost-effective Event and Incident Reporting platform that meets your unique needs.

Spyglass MTG can help you leverage the Shifts app in Microsoft Teams to help create, update, and manage schedules for the mobile team.

SOPs change regularly based on new regulations, new processes, etc. Keeping those SOPs up to date and find-able throughout the organization is key. Creating a workflow for content refreshing, and a Teams environment for collaboration, together with a SharePoint intranet site for publishing to the entire organization is paramount to the success of this solution.

Modernizing your portfolio of on-premises applications can enable you to gain strategic advantage and reduce costs. Adopting cloud techniques, such as microservices containerization using Docker and Kubernetes, enables the business to rapidly innovate and scale.

Getting input from employees on corporate ideation is critical, and the innovation hub facilitates that process. Challenges can be issued to certain groups of employees to illicit input and feedback. Who has an idea for how we can increase throughput on the line? How can we ensure shop floor safety? Those are the types of questions that can be asked in the innovation hub.

Policies change regularly based on new regulations, new processes, etc. Keeping those documents up to date and find able throughout the organization is key. Creating a workflow for content refreshing, and a Teams environment for collaboration, together with a SharePoint intranet site for publishing to the entire organization is paramount to the success of this solution.