Improve Connectivity and Collaboration With Retail Employees

Retail Industry Solutions

We help retail companies utilize advanced technologies that create more collaborative and personalized environments for their employees and customers. We leverage solutions like Intelligent Marketing, Firstline Employee Engagement, Firstline Worker Shared Device, Innovation Hub, and many more, allowing for better communication between all parties to improve the overall business structure.  

Research has shown that increasing customer retention by 5% can lead to increased profits of 25% to 95%. Spyglass MTG leverages Azure AI Services to cross-sell/up-sell, derive customer relationship quality, build market segment analysis, generate demand forecasting, lead generation, analyze customer sentiment, build new customer loyalty, drive top line revenue growth and margin improvement with behavioral analysis of the consumer to drive more relevant offers and recommendations, and implement personalized marketing and personalized pricing and promotions. Understanding and analyzing your brand’s Customer Lifetime Value is the key to unlocking insights that can help you increase your customer loyalty and profitability.

There are 2.7 billion firstline workers around the globe, and only 13% of them feel engaged at work. Modern SharePoint intranets help connect them, and Windows 10, Azure AD, and EMS make that connection secure! Information can be staged with Sunrise and Sunset dates, and all presented through Modern SharePoint interface.

By enabling firstline employees to use shared devices, retail organizations can reduce costs and increase security. Most retail employees use a shared device throughout the day whether at a kiosk or workstation. Reducing the number of devices that are in use allows a retailer to save money not just on physical devices but also on licensing costs. At the same time, this allows them to reduce their security threat surface. Leveraging modern cloud services, such as Microsoft Intune and enterprise mobility and security, combined with Widows 10 Hello and FIDO2 effectively enables the organization to manage Windows 10 devices that can be shared by multiple users for their shift or workday.

Event and Incident Reporting covers the processes and procedures that your organization will use to protect its employees and the public. Ensuring employees have access to the latest policies and procedures is essential to ensuring the safe operations of the facility. Enabling employees to report issues, such as a rip in the carpet or a broken door handle, as quickly and accurately as possible enables the organization to effectively document and remediate the issue in an appropriate time frame. Office 365 and the Power Platform provide the tools to build a cost-effective Event and Incident Reporting platform that meets your unique needs.

Spyglass MTG helps you leverage the Shifts app in Microsoft Teams to help create, update and manage schedules for the mobile team.

SOPs change regularly based on new regulations, new processes, etc. Keeping those SOPs up to date and find able throughout the organization is key. Creating a workflow for content refreshing, and a Teams environment for collaboration, together with a SharePoint intranet site for publishing to the entire organization is paramount to the success of this solution.

Modernizing your portfolio of on-premises applications can enable you to gain strategic advantage and reduce costs. Adopting cloud techniques, such as microservices containerization using Docker and Kubernetes, enables the business to rapidly innovate and scale.

Getting input from employees on corporate ideation is critical, and the innovation hub facilitates that process. What would be the best endcap for the Holidays? How do we best get our customers back into our stores? Challenges can be issued to certain groups of employees to illicit input and feedback in a gamified way.

Policies change regularly based on new regulations, new processes, etc. Keeping those documents up to date and find able throughout the organization is key. Creating a workflow for content refreshing, and a Teams environment for collaboration, together with a SharePoint intranet site for publishing to the entire organization is paramount to the success of this solution.

Health, Safety, and Environment covers the processes and procedures that your organization will use to protect its employees, the public, and the environment. Ensuring employees have access to the latest policies and procedures is essential to ensuring the safe operations of the facility. Enabling employees to report issues, such as spillage on the shop floor or in the warehouse, as quickly and accurately as possible enables the organization to effectively remediate the issue and create a Corrective and Preventive Action (CAPA) plan. Documenting hazards in the environment, the risk it represents to the employees or the public and steps the organization is taking to minimize the risk is all part of the Risk Management process. Managing and documenting risk is an essential part of the HSE toolset. Providing reporting on critical events, CAPAs, and other key performance metrics is essential to ensuring a safe workplace. Office 365 and the Power Platform provide the tools to build a cost effective HSE platform that meets your unique needs.

Case Studies

For a large popular retailer, we helped them to implement a new global employee portal to replace an aging Plumtree / Oracle platform. We provided guidance in the areas of intranet portal design best practices, taxonomy / term store development, enterprise architecture design, security design, and application life cycle management. The key portal capabilities that we created were multi-lingual support, audience targeting, search driven content display, and the integration of custom and 3rd party SharePoint apps.

We also worked with a large grocery company to create an internal intranet to connect employees and empower everyone with knowledge. This company had three separate brands, each with their own Google Site. We worked with them to implement three separate SharePoint intranet sites that all had common elements and approaches. This allowed the large company to keep employees informed, engaged, and updated.

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